Wondering about our 7 day buyer protection and free return policy? See our refunds and returns section.
DELIVERY TO THE USA
We source all our products through domestic warehouses and ship only with USPS. After the order is dispatcher from our warehouse the delivery should take between 4-7 days. Please note we cannot guarantuee these results if our delivery-partner's capabilities are affected. The spread of COVID-19 is worrying and might cause delays on our partner's end. Thank you for your patience and understanding.
For all international orders we strive for reasonable delivery times. As the situation rapidly changes per country we have put a very wide delivery estimate on the pages of all our international visitors. Please know we would like to guarantuee 14 day delivery and would be able to do so under normal circumstances. We communicate a longer window to ensure we do not disappoint.
THE ORDER PROCESS
If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays. We work with a variety of different suppliers so please bear in mind when ordering more than one product with us they can arrive at different times.
FREE SHIPPING TO ALL CUSTOMERS! ALWAYS!
All orders will receive an email with a tracking number once your package has been shipped. To access tracking estimates please visit our tracking page and enter the tracking code provided. Additionally we provide a convenient app at the checkout page, and will email important updates regarding your order where applicable.
OWNERSHIP AND RISK
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email or our contact form.
Any delivery date or time specified by us is an estimate only. Once shipped, we do not take responsibility for undelivered items due to third-party delivery services or wrong addresses provided. For any inquiries contact us via email our contact form.