MONEY BACK GUARANTEE
We promise your money back if the item you received is not as described, or if your item is not delivered within 60 days. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
We offer a 'Free Return' service on all our items. With the 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:
Claim your free return by contacting us and we will provide you with a return code/label. Go to the designated logistics company's service point to complete the return and wait for the local warehouse to receive your returned parcel.
Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement. Items will be processed at a local warehouse.
Not all countries are eligible for the Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany and Russia.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning the products in one package to avoid paying additional shipping costs.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through the "Contact Us" form below.
Sale and custom items
Only regular priced items may be refunded, unfortunately sale items and custom items cannot be refunded. Regardless we will do our utmost to ensure we have a happy customer base. Do not let our rules stop you, give us a shout if you need us to go the extra mile!
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at "Contact Us" form below.